CRM for SMEs - Compare SugarCRM and OfficeCentral
In this article you will find the description and comparison between SugarCRM and OfficeCentral.
SugarCRM
SugarCRM offers extensive customization, but is very complex. It comes in a (free!) self-hosted open source Community edition, but management of the application requires specialized expertise. The hosted service is comparatively inexpensive per user, but requires the high minimum number of users. It also has fairly low storage limits.
The CRM feature set of SugarCRM is comparable to all leading CRMS but the user interface is not as intuitive, resulting in a steeper learning curve. The available support options are somewhat lacking unless you subscribe to the higher service tiers.
SugarCRM integrates nicely with Google Docs, MS Office files, and various email clients. But it does not offer native support for 3rd party integration, and the SugarExchange application store is not as advanced as Salesforce’s AppExchange.
The main benefits of SugarCRM are the free self-hosted edition and the extensive customization abilities, especially for organizations looking for something akin to an open source crm application. So if you need to host your own installation, SugarCRM is likely the best option.
OfficeCentral CRM
OfficeCentral CRM is one of the leading cloud CRM for the SMEs in Malaysia. She has extensive features for the sales team. It include leads management, account management, potential management, KPI management, Quote and Invoice management, inventory management, Pricebook, Point of Sales, KPI management and Distribution management.
It has many useful dashboards and reports. It is easy to use and intuitive.
One of the major advantage is the cloud solution and th availability of mobile apps for sales force.
However OfficeCentral is not strong in Marketing management and the Service Manaemnt.
The following are the comparison chart:
In this article you will find the description and comparison between SugarCRM and OfficeCentral.
SugarCRM
SugarCRM offers extensive customization, but is very complex. It comes in a (free!) self-hosted open source Community edition, but management of the application requires specialized expertise. The hosted service is comparatively inexpensive per user, but requires the high minimum number of users. It also has fairly low storage limits.
The CRM feature set of SugarCRM is comparable to all leading CRMS but the user interface is not as intuitive, resulting in a steeper learning curve. The available support options are somewhat lacking unless you subscribe to the higher service tiers.
SugarCRM integrates nicely with Google Docs, MS Office files, and various email clients. But it does not offer native support for 3rd party integration, and the SugarExchange application store is not as advanced as Salesforce’s AppExchange.
The main benefits of SugarCRM are the free self-hosted edition and the extensive customization abilities, especially for organizations looking for something akin to an open source crm application. So if you need to host your own installation, SugarCRM is likely the best option.
OfficeCentral CRM
OfficeCentral CRM is one of the leading cloud CRM for the SMEs in Malaysia. She has extensive features for the sales team. It include leads management, account management, potential management, KPI management, Quote and Invoice management, inventory management, Pricebook, Point of Sales, KPI management and Distribution management.
It has many useful dashboards and reports. It is easy to use and intuitive.
One of the major advantage is the cloud solution and th availability of mobile apps for sales force.
However OfficeCentral is not strong in Marketing management and the Service Manaemnt.
The following are the comparison chart:
| Features | SugarCRM | OfficeCentral |
| Sales | ||
Accounts
Management
|
Yes | Yes |
Contacts
& Task Management
|
Yes | Yes |
Opportunity
Management
|
Yes | Yes |
Activity Stream
|
Yes | Yes |
Personalized
Dashlets & Homepage
|
Yes | Yes |
Activity
Tracking & History
|
Yes | Yes |
Product
Catalog & Tracking
|
Yes | Yes |
Quote
Management
|
Yes | Yes |
Sales Opportunity Forecasting
|
Yes | Yes |
Pr
oduct-level Forecasting
|
Yes | Yes |
Sales Team
Management
|
Yes | Yes |
Sales Email Campaigns
|
Yes | Yes |
| KPI Management | Yes | Yes |
| Inventory Management | No | Yes |
| Point of Sales | No | Yes |
| Distribution Management | No | Yes |
| Integrate to Accounting | No | Yes |
| Marketung | ||
Drip Campaigns
|
Yes | No |
Lead Routing
|
Yes | Yes |
Convert Lead
Form
|
Yes | Yes |
Campaign Wizard
|
Yes | No |
Email
Marketing
|
Yes | Yes |
Newsletter
Management
|
Yes | No |
Landing
Pages
|
Yes | No |
Campaign
Dashboard
|
Yes | No |
| Service | ||
Case/Ticket
Management
|
Yes | No |
Advanced
Case Escalation
|
Yes | No |
Bug
Management
|
Yes | No |
| Record calls and emails | Yes | Yes |
| Technology | ||
| Cloud technology | Yes | Yes |
| Access using Mobile | Yes | Yes |
| Mobile Apps integrated | No | Yes |
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